How do I place an order ?
To place your order, follow these steps :
- Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size. Check out our size chart for reference and double check the size before ordering.
- Once you’re done, click the ‘Add To Cart’ button.
- After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
- From there, you can either login to your existing Shadystuff account or simply continue as a ‘New User’ and create one.
- Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’. Don’t forget to apply discount coupons (if any), to get exclusive discounts at checkout.
What should I do if my payment fails?
In case there is a failure in payment, please retry and keep the following things in mind:
- Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
- If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at [email protected]
How do I know that my order is placed successfully?
Once you successfully place your order, you will receive a confirmation email & SMS/Whatsapp with details of your order and your order ID.
You’ll receive another email / SMS/ Whatsapp once your order is shipped out. All you have to do then is, sit back, relax, and wait for your goodies to arrive!
Can I cancel my order ?
Orders once placed cannot be canceled.
Can I modify the shipping address before it has been shipped?
Shipping address cannot be changed after order is confirmed
Can I add items to my existing order?
Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.
Is COD available?
We currently don’t have the bandwidth for handling Cash on Delivery. So all orders have to be prepaid.
How long does it take to deliver the order?
Once you place an order, it ships out within 3-4 business days. Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
Are there any shipping charges?
ShadyStuffs provides free shipping in India.
How do I track my order?
You can track your order once it has been handed over to our delivery partner. An email will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on ‘Track Order’ for the respective Order ID.
What if my order is not delivered?
If our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund and send you a coupon code (for the entire amount) by email which will reflect within 24-48 hours of initiation. This coupon code will be valid for 3 months.